Eventually his suggestion was to delete the app and try creating a new account, even though it clearly says in the app that you can’t do that. I called the myGovID help line and they seemed uninterested in actually helping, instead kept asking why was I installing myGovID. Which should of been verified by my passport and license? After I linked this to myGov it then replaced my name in myGov with the incorrect one, now making me unable to link new services to myGov. Although this resulted in my nameīeing incorrect in the app. Even after timing out, the app showed that I had uploaded them. This happened for both my passport and license. After maybe 20 mins it finally said it had timed out. So trying to upload passport and drivers licence would just leave the app loading for ages. If I could give less than 1 star I would. If you need help or more information visit Julian Amadeo Ocampo Your myGovID is unique to you – don’t share it with others. This is to protect your identity and help prevent other people accessing your information. It uses encryption technology as well as the security features in your device, such as fingerprint, face and password. myGovID is accredited under the Australian Trusted Digital Identity Framework which strictly controls how your identity data is collected, stored and used. Your personal information won’t be shared without your permission - putting you in control. To find out if you’re eligible to use a particular service, check its terms of use. However, age restrictions may also apply to use some government online services. You need to be 15 years or older to set up a myGovID.

The app scans your face to check that you’re a real person, the right person and verifying in real time. You can also choose to verify you photo, this is a one-off face verification check, to further increase your identity strength. These documents are checked against existing government records. Increase your identity strength by verifying your Australian identity documents, like your passport, driver’s licence and Medicare card. Increasing your identity strengths allows you to access more services and better protects your identity. There are three identity strengths – Basic, Standard or Strong. Verify your identity to increase your identity strength. Enter your details – including your full name, date of birth and a personal email address that only you have access to.ģ. You can use the myGovID app to sign in to your myGov account.Ģ. MyGovID is the Australian Government’s digital identity app that allows you to prove who you are and sign in to participating government online services.

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